Return Policy – Picube Malaysia Enterprise
At Picube Malaysia, we want you to be happy with your purchase. If you’re not satisfied with your order, we’re here to help.
Returns
You may return items within 7 days of receiving them, provided the items meet the following conditions:
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Unused and in original condition
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In original packaging
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Accompanied by proof of purchase
Please contact us at [email protected] before sending any returns.
Non-Returnable Items
We do not accept returns for:
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Used or damaged items
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Items with missing packaging or accessories
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Clearance or sale items (unless faulty)
Refunds
Once we receive and inspect the returned item:
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We’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 working days, back to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
If you need help or have questions, please reach out to us at:
WhatsApp: +60 19-313 0193
Email: [email protected]